Watson Marketing Ideas
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Problem: Administering replay rules in SaaS is a tedious process. The admin updates a local version of their rule file and uploads it to see if it works. If SaaS does not like a rule, it will likely break all of the rules contained in the configuration file with no feedback given to the administrator. Additionally, the administrator has no way to easily view and update rules.
Recommendation: Create a rule editor and validator utility that will allow adminstrators to add, remove, update, and test rules from within their SaaS instance. Similar to RTV capabilites.
Additional idea: Instead of uploading rules files to the Organization tab, perhaps add it as an option to Event Manager and Event Tester tools?
How will this idea be used?
Although DOM capture greatly reduces the need for Replay rules, our organization will need to maintain approx 12-24 rules across our enterprise primarily for remapping to style sheets and other static content that is hosted in a CDN-like environment. Under the current implementation, it takes an administrator ~20 hrs to update and test new rules.
|What is your industry?||Insurance|
|What is the idea priority?||Medium|
|Link to original RFE|