Watson Marketing Ideas

Submit new product ideas for Digital Analytics, Tealeaf, Universal Behavior Exchange, Watson Customer Experience Analytics and Watson Marketing Insights solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

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リプレイ表示にて更新をクリックしても、一番最初のステップに戻らず、最後に見ていた箇所のままにしてほしい

 

現状は、リプレイの表示で更新をクリックすると一番最初のステップに戻ってしまうため、最後に見ていた箇所のままにしてほしい

 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 18 2018
  • Under Consideration
How will this idea be used?

お客さま対応時、スムーズにリプレイデータを確認することができる

What is your industry? Banking
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Admin
    Lauren Jungyeon Kang commented
    August 8, 2018 20:10

    Thanks for your suggestions!

    First of all, we'd like to verify if we understand your requirement correctly in English as below. 

    Subject:
    Improvement request to stay in same steps before/after refresh button clock at replay window

    Description:
    The highligh of steps is moved to top steps after refresh button click even if a user is looking at the very bottomn of steps.
    This request expect to stay same plae before/after refresh button click.

    How will this idea be used?
    This will help call center agents to focus on a specific step and check only update smoothly with keeping thier eyes on it.
    This feature will save the time of call center agents operation on Tealeaf and Tealeaf can contribute them to reduce call hours.

    Second of all, we understand with your call center use case, it would make a sense to add one more option with 'refresh within step'. We are also considering to deliver Call Center dedicated TL SaaS module early next year, which this would make a lot of sense to be part of that effort. 

    Let us review this requirement with development team and priorities and get back to you. Again, thank you for your valuable request!

     

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 16, 2018 07:46

    コメントの通りです。よろしくお願いします。