Watson Marketing Ideas

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  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 18 2018
  • Under Consideration
How will this idea be used?


What is your industry? Banking
What is the idea priority? High
DeveloperWorks ID
Link to original RFE
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 08, 2018 20:10

    Thanks for your suggestions!

    First of all, we'd like to verify if we understand your requirement correctly in English as below. 

    Improvement request to stay in same steps before/after refresh button clock at replay window

    The highligh of steps is moved to top steps after refresh button click even if a user is looking at the very bottomn of steps.
    This request expect to stay same plae before/after refresh button click.

    How will this idea be used?
    This will help call center agents to focus on a specific step and check only update smoothly with keeping thier eyes on it.
    This feature will save the time of call center agents operation on Tealeaf and Tealeaf can contribute them to reduce call hours.

    Second of all, we understand with your call center use case, it would make a sense to add one more option with 'refresh within step'. We are also considering to deliver Call Center dedicated TL SaaS module early next year, which this would make a lot of sense to be part of that effort. 

    Let us review this requirement with development team and priorities and get back to you. Again, thank you for your valuable request!


  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 16, 2018 07:46