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External replay of archived sessions

Progressive (along with other regulated companies) have data retention requirements. Although it varies by industry, Progressive has a need to retain sold policy session data for a minimum of 10 years. 

In the days of RTV, users were able to retrieve archived sessions, replay them in RTV, and package them as an .exe file as needed. 

For BBR, sessions have to be uploaded to SaaS for replay. There is currently no mechanism available to share these sessions with interested third-parties and giving external parties access to our internal network violates our corporate security policy. 

Benefits: 1) Creating the ability to package a player along with the session will allow for sharing of SaaS sessions to external parties. 

2) Packaging a player as part of the export process isolates sessions from future updates to the Tealeaf SaaS environment that will likely break older sessions.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 1 2018
  • Planned for Future Release
How will this idea be used?

Our legal department recently requested to pull an archived session for a case that is going to litigation. The legal team must send this session along with metadata to third-party counsel (non-employee). 

 

At present, there is no avenue share this session with third-party counsel.

What is your industry? Insurance
What is the idea priority? Medium
DeveloperWorks ID
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Link to original RFE
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  • Admin
    PRESTON HARRIS commented
    09 Feb 00:20

    Thanks for the feedback!  Stand alone session replay is currently under development and will be delivered in a future release.  Our plans are to only support SaaS/DOM Capture based sessions at this time.