Watson Marketing Ideas

Submit new product ideas for Campaign, Interact, Marketing Operations, Marketing Platform, Campaign Managed Hosted, interact Managed Hosted, Marketing Operations Managed Hosted, Digital Analytics, Tealeaf, Universal Behavior Exchange, Watson Customer Experience Analytics, Watson Marketing Insights, Watson Content Hub, Web Content Manager and WebSphere Portal solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

Connect with your peers and IBM experts on the Watson Marketing and Commerce Community

Submit ideas for other Watson Customer Engagement Products:

•  Watson Campaign Automation
Watson Commerce
Watson Supply Chain

Free Text Search for Archive Data

Currently, we can only search archive by using a session attribute or an event.  This has become problematic.  Sometimes we need to search for specific text where an event or session attribute doesn't exist.  Because of this limitation, we cannot find the sessions.  Here are a couple examples:

1. We had a situation where we needed to purge the archive where there was a specific cookie.  If that cookie appeared, we needed those sessions purged.  We were able to find the sessions in our Active/Completed storage using FTS and purged the impacted data, but we were unable to do this for archive.  We opened a ticket with support to address this, but to date, there isn't a solution.  Being able to search archive for free text, would have addressed the problem in 30 min vs the two months we've been waiting for engineering.

2. Our business partners asked to see when a particular error message started to occur and if any customers who had completed an order had seen that message.  We didn't have any events or session attributes for that error message so we were unable to meet address their request.  

Having the ability to perform FTS in archive, gives us a safety net when we need to find something in archive where an event or session attribute was not created.  Without it, we are unable to meet our internal customer needs.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 24 2018
  • Under Consideration
How will this idea be used?

It will give us added flexibility and security to find sessions in archive where an event or session attribute was not created.  

What is your industry? Telecommunications
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files