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Session Replay should be able to recover from a missing unload event or an out of order event.

Currently in this scenario the programmatic back button causes one screenview.  This event after a unload but before a load should gracefully end up in one or the other. 

LOAD
  Click
  Change
  Click
  Change
UNLOAD
  Click <-- Programmatic click when BACK button is detected
LOAD
  Click
  Change
UNLOAD
  Click
  Change
  Click
  Change
UNLOAD
  Click
  Change
  Click
  Change
UNLOAD

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Oct 5 2018
  • Under Consideration
How will this idea be used?

In the case of a programmatic back button this happens quite often.

What is your industry? Insurance
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 05, 2018 19:09

    This happens quite often with one of our applications.  Although it doesn't appear to have any downstream affect, it would be great to display individual screenviews.  Lumping everything under a single screenview makes navigating the session difficult.

  • Admin
    PRESTON HARRIS commented
    10 Feb 22:02

    Thanks for the feedback!  We have implemented a couple of tweaks (recently) to the way Replay handles this, but additional research is being done on how we can better handle this type of behavior when missing (or out of order) events are encountered during Session Replay.