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Visitor opt-out solution to meet privacy policy requirements

In many cases an opt-out choice on the company's privacy statement page is necessary to make use of a data capturing/tracking solution like Tealeaf. Opt-out choice means, that each visitor may decide, that his/her data is not being processed, sent or stored via Tealeaf.

Unfortunately, this is not supported out-of-the-box by Tealeaf. So, the IBM support team told me to open a feature request here.

Digital Analytics (DA) offers a solution via cookie: CMOptout="opt-out". Google Analytics offers a solution via browser add-on (see https://tools.google.com/dlpage/gaoptout?hl=en). I hereby request some analogue functionality for Tealeaf.

Optimally, the visitor's will to opt-out can be addressed and implemented with no effort on the Tealeaf customer's side / web development side - like the google solution with a browser add-on. Second best solution would use a cookie value like DA does and IBM offers a template HTML file to set the cookie value (see https://www.ibm.com/support/knowledgecenter/en/SSPG9M/Implementation/impl_optoutclient.html). Even more optimally (if that would exist) would be one unified opt-out solution for both CXA data capturing modules Digital Analytics and Tealeaf. For example one browser add-on that lets visitors select opt-out for DA and/or Tealeaf or to check the DA cookie's value CMOptout in the Tealeaf SDK, as well.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 11 2019
  • Under Consideration
How will this idea be used?

Visitors need to have the choice of opting-out for data capturing

What is your industry? Professional Services
What is the idea priority? Medium
DeveloperWorks ID
Link to original RFE
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  • Admin
    PRESTON HARRIS commented
    10 Feb 21:41

    Thanks for your input!  One can agree that there are a variety of methods to accomplish this grammatically, but we can also see the need to handle this more "out of the box".  We are currently investigating what method (or methods) would best suit the overall need for opt-in and op-out for Tealeaf.