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Enable to use the user agent string captured when get the data for session replay.

When we replay session, Tealeaf will get data from webserver with using its own user agent string of Tealeaf server.
For this reason, if website have the data in different server for each desktop and mobile site and distribute access automatically by some system,
we cannot replay session captured from mobile because Tealeaf isn't able to get the data for mobile site.

We think you have to enable to get the data to web server using user agent string captured in session replay in order to fix this problem.
I hope you fix this issue for all of users using the website system like this.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 17 2019
  • Under Consideration
How will this idea be used?

All of users have the web site like this will be able to see mobile sessions normally.
Unless you fix this issue, we cannot session replay comfortable.

What is your industry? Insurance
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    PRESTON HARRIS commented
    10 Feb 23:38

    Thanks for the feedback!  In the past, we have looked into a variety of User Agent replacement / spoofing methods that may help with Session Replay.  I will be bubbling this back up for conversation to see if this is something we can implement in a future release.