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Bring event bus function from on-prem to SaaS

Behaviour observed in Tealeaf needs to be sent to external systems in real-time. This includes abandonment actions, fraud indicators, and others.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 23 2019
  • Needs review
How will this idea be used?

The specific use-case here is for sending information of an event occurring (and it's value) to Signal (which in turn sends it to other platforms. UBX is not the right platform as this is real-time and not related to marketing activities. The Signal integration can be done purely through an HTTP call with the parameters in the query string. The return value is not needed in Tealeaf so it is non-blocking.

What is your industry? Insurance
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    23 Jan 22:20

    This functionality is critical for us. It is absolutely required for us to drive suitable value from our Tealeaf Saas investment. Getting event data out of Tealeaf, so we can break out of the session-level paradigm and integrate it across other platforms, is our critical 'next step' for Tealeaf usage.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    24 Jan 19:41

    I totally agree, the current session export needs a lot of work. Also competitors like Quantum metric allows you to use tools like google big query without the need of implementing your own instance. When can we expect IBM to have more advanced querying within the tool as well as real-time data transfer?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    16 May 00:00

    Hi Tealeaf team - any chance we could have this idea reviewed?

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    05 Aug 10:12

    This could definitely be useful for our business as well. Right now we have to misuse UBX events in Tealeaf to trigger identity matching in UBX.