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Support for replay of legacy sessions

Our organization is required to retain Tealeaf Sessions for 10+ years.  The bulk of our sessions are on-prem using classic replay.  We migrated to SaaS less than a year ago and will need to maintain on-prem hardware and software to support replay of these sessions.

Benefits:

  • Organizations can completely retire their on-prem implementation.
  • Bridges the gap between the two offerings.  IBM can better leverage sales of the SaaS product to on-prem customers. 
  • Opens the door to sunset the on-prem product

 

Some ideas:

  • Fully incorporate classic replay into SaaS replay window or perhaps host a virtual instance of RTV where customers can load and replay their sessions
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 23 2019
  • Already exists
How will this idea be used?

Implementing this change would allow us to migrate our entire archive of Tealeaf sessions to IBM COS. Right now they're split and it doesn't make sense to consolidate.

 

Customers will be able to log into a single location and access the full inventory of sessions.

What is your industry? Insurance
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Whit Blodgett commented
    03 Feb 02:13

    Thanks for the detailed post, we've seen success with clients utilizing IBM Cloud Object Storage (https://www.ibm.com/cloud/object-storage). We work with their engineers to create a smooth transition. Shoot me a note  @Whit.blodgett@ibm.com, would be interested to discuss your points further when you have the time. Thanks, Whit