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Programmatic access to sessions

Many of our applications log an associated TLTSID when an error occurs.  We would like to have the capability to programmatically access the related tealeaf session from our event logs.  With on-prem Tealeaf, we had this capability by utilizing the TLSearchServer api.  Since this api is not available in SaaS, this functionality is no longer available.

 

Current state:

When a session is opened, the url can be copied so that it provides direct access to the session. This is great, with the exception that the sid portion of query string requires the exact beginning timestamp of the session (_20190207152324).  This timestamp value is unknown to our systems at the time an error gets logged.

https://tealeaf.ibmcloud.com/webapp/home#/session-replay-timeline?org=xxxxxxxxx-xxxxxxxxx&sid=xxxxxxxxxxxxxxxxx_20190207152324&tltsid=xxxxxxxxxxxxxxxxxxxx

 

Suggestion:

One solution would be to allow the above url to accept only the tltsid portion of the query string and default the search time range to the last 24 hours.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Feb 8 2019
  • Under Consideration
How will this idea be used?

Use case described above

What is your industry? Insurance
What is the idea priority? Medium
DeveloperWorks ID
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Link to original RFE
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  • Admin
    PRESTON HARRIS commented
    10 Feb 23:33

    Thanks for reporting this issue.  Based on my notes, it looks as if we had this working at one point, without the need to specify the exact time and date of the session.  I will be looking into this further to see if we need to provide a documentation update, a bug fix, or a feature add.