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Identify the Apple Device Model in a TL Session

With Android devices we get the Device Vendor and Device Model of a mobile device that was used in a mobile session.  For example, if someone uses their Samsung Galaxy 9s on our site, we will know that Device Vendor=Samsung and Device Model=SM-G960U. This is very helpful triaging a particular issue and for metrics on what devices are being used on our site. 

We want the same granularity with Apple.  Right now for an Apple iPhone device, the Device Vendor=Apple and the Device Model=iPhone.  We want the Device Vendor to display the actual device model (i.e. iPhone 6,7,8, 8+, XsMax, etc.) 

We would want the same granularity for tablet devices as well. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Mar 4 2019
  • Under Consideration
How will this idea be used?

This will help identify what device model is being used in a TL Session.  This can help with metrics as well as triage of issues.

What is your industry? Telecommunications
What is the idea priority? Medium
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  • Admin
    Whit Blodgett commented
    March 05, 2019 05:36

    Thanks for your suggestion, will review the feasibility with the dev team.