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Modify IBM My Support Cases to Include Column to identify if the Corrective Action is Part of a Monthly Release or Hot Fix

Some of our tickets require corrective action that will be resolved as part of an IBM Monthly Release or as a Stand Alone Hot Fix.  It would be great if there was a column that we could use in Support Cases where tickets could be labeled with the Release a Hot Fix with the date. ie.:

  • April Release, May Release, etc.
  • Hot Fix - scheduled for specific date
  • N/A (when not relevant)

When looking thru a list of tickets, this would help us identify what tickets are holding, pending a monthly release or hot fix date.  Right now, the ticket is labeled as either "Waiting on Customer" or "IBM Working" 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Apr 15 2019
  • Under Consideration
How will this idea be used?

We have anywhere from 10-15 tickets opened at any given time.  This would help us quickly realize that there is nothing to do on that ticket until it's release date has occurred and we could move on to the next.

What is your industry? Telecommunications
What is the idea priority? Medium
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Whit Blodgett commented
    18 Jul 15:53

    Thanks for the suggestion! With the arrival of Acoustic, we will likely be shifting to some new (and improved!) systems for sprint tracking, if not support ticketing as well. Will put this request on hold until our systems are set in stone.