Watson Marketing Ideas
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Some of our tickets require corrective action that will be resolved as part of an IBM Monthly Release or as a Stand Alone Hot Fix. It would be great if there was a column that we could use in Support Cases where tickets could be labeled with the Release a Hot Fix with the date. ie.:
When looking thru a list of tickets, this would help us identify what tickets are holding, pending a monthly release or hot fix date. Right now, the ticket is labeled as either "Waiting on Customer" or "IBM Working"
How will this idea be used?
We have anywhere from 10-15 tickets opened at any given time. This would help us quickly realize that there is nothing to do on that ticket until it's release date has occurred and we could move on to the next.
|What is your industry?||Telecommunications|
|What is the idea priority?||Medium|
|Link to original RFE|