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Global Search Option to search both Archived, Active and Complete Sessions

Currently you can search either Active and Complete Sessions, Active Sessions, Complete Sessions or Archived Sessions. We would like to see an option to search all three options at once.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jun 24 2019
  • Needs review
How will this idea be used?

Currently we have requests being submitted to an operations team that has different locations to search for sessions depending on the date. If the session is within the past 14 days then they have to use the Active and Complete Session option but if the session is over 14 days old then they use the Archived Sessions. Sometimes our customers have interactions with their policy over multiple days sometimes even weeks apart.

What is your industry? Insurance
What is the idea priority? Medium
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