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Background: For sessions associated with a systems issue, our technicians have a need to download and retain them for longer than 14 days.
Problem: Many sessions related to problems exceed the 50mb limit download limit.
Current Workaround: As a workaround to downloading, they currently take a video of the session as it replays.
How will this idea be used?
It will give technicians the ability to get around the 50mb download limit.
|What is your industry?||Insurance|
|What is the idea priority?||Low|
|Link to original RFE|