Acoustic Ideas


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Downloading sessions > 50mb

Background:  For sessions associated with a systems issue,  our technicians have a need to download and retain them for longer than 14 days. 

Problem:  Many sessions related to problems exceed the 50mb limit download limit. 

Current Workaround:  As a workaround to downloading, they currently take a video of the session as it replays.

 

Suggested Alternatives:

  1. Increase the threshold value to allow for larger files (i.e 100 mb) or
  2. Allow users to select a portion of the session to download
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 20 2019
  • Needs review
How will this idea be used?

It will give technicians the ability to get around the 50mb download limit.

What is your industry? Insurance
What is the idea priority? Low
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