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Alert Manager should not have a limitation 5 mins of "resume alert processing" and "threshold is met within."

Tealeaf Alert Manager is a good tool to notify abnormal condition. We are thinking about using it to do in time help when our clients encounter any problem on their journey. Alert Manager threshold now has a limitation = 5 mins. If we consider It should be able to set 1 min / 60 seconds to fire and deliver the alert. Resume alert processing shouldn't have a limitation = 5 mins either.

 

Alert Manager can be much more useful if there has no 5 mins limitation of "resume alert processing" and "threshold is met within."

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 3 2019
  • Needs review
How will this idea be used?

We want to make an in time online customer service system. When clients encounter any issue on using our website, we can make customer service deliver help in time. But if we have to wait for 5 mins (alert limitation ), it's impossible for us to do in time help.

What is your industry? Marketing & Public Opinion Research
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
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  • Admin
    Sharon Nei commented
    October 03, 2019 14:15

    Thank you for your feedback and we would love to work with you to further enhance Tealeaf.

    If I understand your request, you would like to be alerted to a customer struggle on your website ASAP so that your customer service team can help them right away. Could you please advise how the customer support team would reach out to the customer in real time who is struggling? Is there an online chat window on your website that you can activate right away for that customer to ask them if they need help? Or would you like to send an e-mail to the customer who encountered a struggle?

    If it's easier to set up a call to discuss, please let me know and we can arrange something.

    Thank you,

    Sharon