Acoustic Ideas

The Acoustic Ideas portal has moved! Please sign up for our new Ideas portal and submit your suggestions at

Loading for sessions with large numbers of screenviews

Problem:  We have some sessions in which there are >2000 screenviews.  On many of these sessions, the client will time out multiple times while loading the session.


Recommendation: Allow for partial loading of sessions with large screenviews or step counts so that customers don't have to wait as long. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 18 2019
  • Needs review
How will this idea be used?

Support teams having to analyze data on large sessions to troubleshoot why can load a subset of the session data.  As they scroll the step count, Tealeaf will incrementally load step data as needed.

What is your industry? Insurance
What is the idea priority? Medium
DeveloperWorks ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 19, 2019 08:14

    Where I have seen large numbers of screen views before, it has been where an agent is on the web site for many hours at a time. An easy fix for this was to code a new session being generated when a new customer record (or equivalent) is being worked on.
    This has the added benefit of improved usability on many fronts.