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Loading for sessions with large numbers of screenviews

Problem:  We have some sessions in which there are >2000 screenviews.  On many of these sessions, the client will time out multiple times while loading the session.

 

Recommendation: Allow for partial loading of sessions with large screenviews or step counts so that customers don't have to wait as long. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 18 2019
  • Needs review
How will this idea be used?

Support teams having to analyze data on large sessions to troubleshoot why can load a subset of the session data.  As they scroll the step count, Tealeaf will incrementally load step data as needed.

What is your industry? Insurance
What is the idea priority? Medium
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 19, 2019 08:14

    Where I have seen large numbers of screen views before, it has been where an agent is on the web site for many hours at a time. An easy fix for this was to code a new session being generated when a new customer record (or equivalent) is being worked on.
    This has the added benefit of improved usability on many fronts.