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We capture the insurance application flow of insurance companies and call center operators follow customer actions.
There is a process to upload a identity image in the insurance application flow.
Since identity images are personal information, We created masking rules of UICSDK.
However, image masking did not work, and I opened and investigated the support case.
As a result, masking failed due to the following:
-The JSON data contained the URL's of the identity image.
- If the image URL is included in the "value" of JSON, it cannot be masked as a specification of the UICSDK. (Sample JSON code below)
"xpath": "[[\" IMG_FILE_01 \ "]]",
"value": "data: image / jpg; base64, / 9j / 4AAQSkZJRgAB ・ ・ ・ AooooA // 9k ="
To solved this issue, we had to contact the Professional Services team.
I believe Tealeaf is a product that can mask information that users do not want to see.
Therefore, we would like to provide a way to mask all information as a product function, not additional development by the Professional Services team.
How will this idea be used?
We first mask the identity image.
And, we can meet not only image masking but also various masking requirements.
|What is your industry?||Insurance|
|What is the idea priority?||High|
|Link to original RFE|