Watson Marketing Ideas
Submit new product ideas for Campaign, Interact, Marketing Operations, Marketing Platform, Campaign Managed Hosted, interact Managed Hosted, Marketing Operations Managed Hosted, Digital Analytics, Tealeaf, Universal Behavior Exchange, Watson Customer Experience Analytics, Watson Marketing Insights, Watson Content Hub, Web Content Manager and WebSphere Portal solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.
Connect with your peers and IBM experts on the Watson Marketing and Commerce Community
Submit ideas for other Watson Customer Engagement Products:
• Watson Campaign Automation
• Watson Commerce
• Watson Supply Chain
Most of call center / contact center agent do not have an idea for URL and interaction elements shown at Steps in replay window. It is helpful if we can change or map any strings to URL or interaction elements in custom.
How will this idea be used?
A use case is a description of how users will do something that they consider important. Example:
As a customer doing online shopping, I need to browse products, compare products, select products and place an order. The order needs to be processed and I need to receive shipping updates.
|What is your industry?||Non-Industry Specific|
|What is the idea priority?||High|
|Link to original RFE||http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=105770|