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Most of call center / contact center agent do not have an idea for URL and interaction elements shown at Steps in replay window. It is helpful if we can change or map any strings to URL or interaction elements in custom.
How will this idea be used?
A use case is a description of how users will do something that they consider important. Example:
As a customer doing online shopping, I need to browse products, compare products, select products and place an order. The order needs to be processed and I need to receive shipping updates.
|What is your industry?||Non-Industry Specific|
|What is the idea priority?||High|
|Link to original RFE||http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=105770|