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We are getting people wanting to download multiple sessions at a time from the Tealeaf system. However this is presently very tedious for the average user as they have to replay every single session and then "Extract as TLA".
What they have requested is the ability to right-click and "Save As" each TLA. Even better, I might suggest a multi-select check-box, like Box.com or Dropbox, where you can check each session/record and then say "Extract TLAs as ZIP file" and it extracts the TLAs, combines into a ZIP and downloads it through the browser.
SECURITY Note: For security reasons I want to make sure this feature has FULL user activity logging, "Download TLA" and the session IDs in User Activity. I would also recommend giving this as a grant-role that we can give someone optionally (power users). Then administrators can say if they want to give this to all users, or only select users (like InfoSec), etc.
How will this idea be used?
Users that are downloading multiple customer or examples of bugs, they want to download these all at once. Compliance teams also want to download them all at once to be able to attach to a certification case, etc. This would give users the ability to do this, rather than having an administrator or other having to do this by hand or batch file.
|What is your industry?||Banking|
|What is the idea priority?||Urgent|
|Link to original RFE|