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At present, the cxConnect PortalAPI (/PortalAPI) listing has the function for GetSessionReplayLink, but this only lets you search by Session Attributes. I propose this be updated to include hit level attributes. If there was a hit-level, we could search for things like log IDs, per-hit values. When we have site-issues, often these are logged by their log value.
Second, you could combine this with idea TLONPREM-I-7, and have the Replay Link take advantage, so when the recipient gets the link, it goes direct to that hit/view in BBR.
Lastly, I'd recommend having a separate API logging dashboard as part of PortalAPI. Searches are logged yes, but being able to tell the volume of APIs that are calling the system, and under which user-name will be of critical use to make sure other internal systems aren't hammering the Tealeaf system.
How will this idea be used?
Would be of immediate use to be able to match event-level data, directly to a session replay rather than vague session level variables, which have a less degree of accuracy.
|What is your industry?||Banking|
|What is the idea priority?||Urgent|
|Link to original RFE|