Watson Marketing Ideas

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Link to other tools directly from a TL session or hit (Replay Rules?)

Tealeaf has some pretty decent ability to deep link into Tealeaf searches, direct session replay.  However it has ZERO ability to link OUT of it to other systems.  Many companies have tons of other internal systems that support linking into them, but we can't create clickable hyperlinks inside of a TL session.

Example, if we detect a specific Log ID, we could write a replay rule (like a privacy rule) that lets you grab a field variable (eg, from AppData) and dynamically insert it into a hyperlink.

Rule Example:
StartPattern=LogID=
EndPattern=\r\n
ReqSetSection=AppData
ReqSetHyperlinkText=Find This Hit in Logging System
ReqSetHyperLinkPattern=https://loggingsystem.companynameinternal.com/?logID={g1}

{g1} is just like using RegEx, and creates a hyperlink with markup text directly in the Replay.

Additionally, there are options to create these dynamic links at the session level - maybe as extra buttons in the Replay interface, or populated into a drop-down menu - that UI may need some thought.  Though the end goal is to encourage the user to be able to quickly pivot between tools for different views of the same CX.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Oct 16 2018
  • Under Consideration
How will this idea be used?

Marking this as Urgent as it's not difficult to do, even as a nascent version (no UI, just a script ability).  This would gain better Tealeaf adoption and use as it encourages TL as being part of the inter-linked tool infrastrcture.

Linkable systems like this are so many: Salesforce/CS response tools, customer management, inventory management, security systems, logging systems, splunk searches, dashboards, custom tools, web analytics, and more.

What is your industry? Banking
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
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