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Integration Tracking (URL source) into Statistic DB

As part of Statistics database, I'd like to ask if there could be a bit of Integration Tracking. When we integrate with another tool to link into the Tealeaf system, we might append a fixed variable that tracks the source.  An example might be "loggingSystem", or "liveSiteMonitor", etc.  The purpose would be so we can see if our integration with certain internal tools are creating more User Accounts (using more licensed seats), or driving more Replays (increasing Tealeaf ROI).  Integrating into other tools with Tealeaf links, like OpinionLab Alerts, will help us determine which internal tool partners are powering effective collaboration and is most useful for our users (and which are not providing any value).

Solution: This would just be a dead simple logger that just logs when a URL variable is seen (could be customized in Portal Admin), something like SourceID, much like an Click Tracking.  

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 6 2018
  • Under Consideration
How will this idea be used?

Used to evaluate which of our internal tool partners are helping to increase Tealeaf visibility and usefulness to the users.  Making Tealeaf a seamless and integrated part of the tool ecosystem is critical for making sure it provides ROI and business impact.

What is your industry? Banking
What is the idea priority? Low
DeveloperWorks ID
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Link to original RFE
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    04 Jan 00:01

    Easy enhancement improvement if just want to add the logging.  Just add an extra column to TL_REPORTS.DBO.RS_ACTIVITY_LOG, to record all the query string parameters used as part of the stored procedure.  Can be useful for auditing, and even support cases.