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As part of Statistics database, I'd like to ask if there could be a bit of Integration Tracking. When we integrate with another tool to link into the Tealeaf system, we might append a fixed variable that tracks the source. An example might be "loggingSystem", or "liveSiteMonitor", etc. The purpose would be so we can see if our integration with certain internal tools are creating more User Accounts (using more licensed seats), or driving more Replays (increasing Tealeaf ROI). Integrating into other tools with Tealeaf links, like OpinionLab Alerts, will help us determine which internal tool partners are powering effective collaboration and is most useful for our users (and which are not providing any value).
Solution: This would just be a dead simple logger that just logs when a URL variable is seen (could be customized in Portal Admin), something like SourceID, much like an Click Tracking.
How will this idea be used?
Used to evaluate which of our internal tool partners are helping to increase Tealeaf visibility and usefulness to the users. Making Tealeaf a seamless and integrated part of the tool ecosystem is critical for making sure it provides ROI and business impact.
|What is your industry?||Banking|
|What is the idea priority?||Low|
|Link to original RFE|