Acoustic Ideas


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"Session has Expired" error in Portal instead of Status 500

At the moment, if a user tries to reference a session replay link for a session that has been CanTrimmed, then they get a generic error:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

Can we have this updated with a specific error that gives the user more relevant information?  Example: The session you are looking for is no longer available.  This may be due to it having expired from session retention period.  Current available session dates: XX/XX/XX - XX/XX/XX."

Alternative, if the canister is down/unreachable or in maintenance, it should inform that user as well.

"Sorry, it appears the storage canister for this session is presently down for maintenance.  Please try again shortly.  If still unavailable, you may wish to contact your Tealeaf administrator."

NOTE: I would suggest making each of these errors their own ASPX page that Tealeaf admins can raw edit on the portal, just like we can edit the existing Status XXX pages.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 3 2019
  • Under Consideration
How will this idea be used?

Will help users to not be confused when getting this error and ask the administrator, but wait a bit to try again or notify us if there is indeed an availablity issue.

What is your industry? Banking
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Nov 8, 2019

    Admin Response

    Thank you for the detail on this. I'm going to see where we can fit this into the workstream.

    -Rob Hain
    Sr Product Manager

  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 21, 2019 17:48

    Added a screenshot of slack explanation to an internal client about the expired session issue.  We have to do this each time for people that need to be given the context of the error.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 08, 2019 18:10

    Great, thanks Rob!