Watson Marketing Ideas

Submit new product ideas for Campaign, Interact, Marketing Operations, Marketing Platform, Campaign Managed Hosted, interact Managed Hosted, Marketing Operations Managed Hosted, Digital Analytics, Tealeaf, Universal Behavior Exchange, Watson Customer Experience Analytics, Watson Marketing Insights, Watson Content Hub, Web Content Manager and WebSphere Portal solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

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•  Watson Campaign Automation
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Alerting on end-of-session events

Alerts for end-of-session events are not populating. IBM explained that this is a known limitation. See TS000345587. Key paragraph of the IBM response: "the problem is due to a design limitation rather than a defect, as the Alert Service has a 10-minute limit on how stale an event can be. Counts with times older than 10 minutes are considered stale and not included their respective time periods."

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 13 2019
  • Needs review
How will this idea be used?

Example: For cyber detection reasons, we are tracking customer sessions who tried to login with invalid credentials, and did not try again. For this we created an end of session event. We then use this event to determine the ratio of these sessions, divided by total sessions that try to login. We identified a threshold value and created an alert based on this ratio. However, the alert ratio is always 0.

What is your industry? Banking
What is the idea priority? High
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Link to original RFE
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