Acoustic Ideas

The Acoustic Ideas portal has moved! Please sign up for our new Ideas portal and submit your suggestions at

cxConnect from email address should be configurable

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 27 2019
  • Needs review
How will this idea be used?

Email filtering systems require a valid email address, currently all cxConnect emails show that they are from I support case was opened and the response was that this is not something currently that can be configured by the user.

What is your industry? Travel & Transportation
What is the idea priority? Medium
DeveloperWorks ID
Link to original RFE
  • Nov 8, 2019

    Admin Response

    Thank you for submitting this. Would it be sufficient to provide a single "From" email address field? This would show up across all Tealeaf emails. Also, is a "Reply To" field helpful as well?

    -Rob Hain
    Sr Product Manager

  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    November 19, 2019 18:44

    A single "From" email address would be enough, the reply to would be helpful, and could either default to the from field, or follow the standard convention of a do not reply "reply" to value.