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When someone replays a session, allow them to add a ticket ID, a bug ticket or other reference number to the Replay. When a user adds this to BBR, this now makes that session identifiable to other users, and know a ticket is made for that session.
NOTE: This idea needs to have careful UX/UI around it to encourage people to use it, to make it easier to find sessions and open issues. Then they will want to use it more and more. If it's friendly, easy to find, easy to get back to sessions they already worked, this will get really popular for use.
How will this idea be used?
For the user that added that ticket number: They can view all tickets added to Tealeaf in the Portal, sorted by Date added.
Tealeaf Admins can see how many tickets are being added to the Tealeaf system.
Other users that replay a session can see replays as Search Results will have any tickets in that search highlighted at the top that these are replays with tickets already associated with them.
If people can add meta data to a session replay we can speed up other people using and finding issues in Tealeaf.
|What is your industry?||Banking|
|What is the idea priority?||Medium|
|Link to original RFE|