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BBR Session Merge as a FEATURE (not automatic)

Challenge: Internal customers are sometimes mislead that a session may contain more hits than the actual session contained as Tealeaf Replay from search auto-merges sessions within a time period.  Our website gets a lot of visits in a day per user, so auto-merge can be confusing.  Also, Tealeaf does this without being asked (adding more data than what was requested).

Idea: Have session-merge be a FEATURE (you choose to use it), rather than automatic and un-disclosed (there is no notice that a merge has taken place).  Something in the top of the session that says "Merge?"  The info-hover ? would say this is to merge other sessions from that device/browser (visitor ID) across the day.  When the session IS merged, have a bright indicator saying the session is MERGED status.

Results are the session would NOT be automatically merged, unless a user explicitly asks for it.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Feb 28 2018
  • Under Consideration
How will this idea be used?

This will reduce confusion of the replay.  Right now there is a inconsistence admins have to train/explain:

1. If I do a replay from Session Search, then I get a MERGED session. 

2. However, if from that session I create a "Link to Session Replay", then if a hand-off person replays that link, referencing "Hit #XX" that hit number on the linked session may be off as the Link Replay is NOT MERGED.  Linked sessions are not automatically merged.

What is your industry? Banking
What is the idea priority? Low
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