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Management of CxA invitations

During the onboarding of CxA users, many users do not accept the invitation sent by IBM for various reasons.  As a means to better manage user access, it would be great if the following changes were made:

  1. A reminder email is sent to the user if they have not accepted after two weeks.
  2. Allow administrators the ability to re-send the invitation email without having to remove and add the user a second time.
  3. Automatically remove user's if they have not accepted the invitation within the 28 day invitation period.
  4. Provide an aging report to administrators showing all users not in an "Active" status and how long they've been inactive.
  5. For organizations that use IBMid Federation, invalidate and automatically remove id's of users that leave the company. 
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 1 2018
  • Under Consideration
How will this idea be used?

There are over 500 people on our current CxA user list.  Approximately 300+ users are in pending status.  There is no way of telling how long they have been in this status or if their invitation has expired. 

What is your industry? Insurance
What is the idea priority? Medium
DeveloperWorks ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 08, 2018 09:37

    I agree there shall be more options for managing invitations.

    FYI - shall a user delete the e-mail, they can login with their IBMid to and accept the invitation from there.

  • Admin
    ANA Cardenas commented
    December 19, 2018 22:21

    Thank you for the detailed feedback! We will take these suggestions into consideration as we continue to improve User Management in 2019.